Terms of service
OVERVIEW
Welcome to Purfloo. The terms “we”, “us” and “our” refer to Purfloo. Purfloo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a secure and reliable shopping experience (the “Services”). Purfloo is powered by Shopify, which enables us to deliver the Services to you.
The following terms and conditions, together with any policies referenced within this document (these “Terms of Service” or “Terms”), outline your rights and responsibilities when accessing or using the Services.
Please read these Terms of Service carefully, as they include important information regarding your legal rights, including limitations of liability and warranty disclaimers.
By accessing, browsing, or using any part of the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not access or use the Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you have provided consent for any minor dependents to use the Services on your behalf through devices you own or control.
To access certain features of the Services, including placing orders or creating an account, you may be required to provide specific information such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the legal right to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree not to share your login details with any third party. You may not transfer, sell, assign, or otherwise grant access to your account to any other individual or entity without our prior written consent.
SECTION 2 - OUR PRODUCTS
We make every reasonable effort to ensure that all product descriptions, images, specifications, and pricing displayed on our website are accurate and up to date. However, we cannot guarantee that your device’s display will accurately reflect the actual colors or appearance of products.
We do not warrant that the quality, appearance, or performance of any product purchased will fully meet your expectations or match the representation shown on the website.
All product descriptions and availability are subject to change at any time without prior notice. We reserve the right to discontinue any product or limit the quantities available for purchase, including limiting sales by customer, geographic region, or jurisdiction, where deemed appropriate.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to purchase a product or service. Purfloo reserves the right to accept or reject any order at its sole discretion.
An order is not considered accepted until we confirm it. We must receive and successfully process your payment before acceptance. Once your order is confirmed, it may not be possible to cancel or modify it.
In the event that we are unable to fulfill your order or need to make changes, we will attempt to notify you using the contact information provided at checkout, including your email address, phone number, or billing details.
All purchases are subject to our Refund Policy, which governs returns, exchanges, and refunds.
You represent and warrant that all purchases are made for personal use only and not for resale or commercial distribution.
SECTION 4 - PRICES AND BILLING
Prices for products and services are subject to change without notice. The price charged will be the price displayed at the time of purchase and will be confirmed in your order confirmation email.
Unless explicitly stated otherwise, prices do not include taxes, shipping fees, customs duties, or import charges, which may apply depending on your location.
We reserve the right to offer promotions or discounts at any time, which may be governed by separate terms and conditions. In case of any inconsistency between promotional terms and these Terms of Service, the promotional terms shall prevail.
You agree to provide accurate, complete, and current billing and payment information for all purchases. You further agree to update such information as necessary to ensure successful transactions.
You represent and warrant that you are authorized to use the payment method provided and that all charges incurred will be honored by your payment provider.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times provided on the website are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control.
Once an order has been handed over to the shipping carrier, the risk of loss and ownership of the product passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
All content included within the Services, including but not limited to text, graphics, images, logos, videos, product descriptions, and overall design, is the property of Purfloo or its licensors and is protected under applicable intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Services without our prior written permission.
All trademarks, logos, and brand identifiers displayed on the Services are the property of Purfloo or their respective owners and may not be used without authorization.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not monitor, control, or have input over.
You acknowledge and agree that such tools are provided “as is” and “as available” without warranties or guarantees of any kind. Your use of these tools is entirely at your own risk.
We may introduce new features or tools in the future, which will also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites or platforms. We are not responsible for the content, policies, or practices of such third parties.
Accessing third-party websites is done at your own risk, and we recommend reviewing their terms and policies before engaging with them.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Purfloo is powered by Shopify, which provides the platform enabling us to offer our Services.
However, all transactions are conducted directly between you and Purfloo. Shopify is not responsible for any aspect of your purchases, including any loss, damage, or disputes related to products or services.
By using the Services, you agree to release Shopify from any liability related to your transactions with Purfloo.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy.
As our store is hosted on Shopify, certain data may also be processed by Shopify and its partners to provide and improve the Services.
SECTION 11 - FEEDBACK
If you submit feedback, suggestions, reviews, or other content, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, and distribute such content for any purpose, including commercial use.
You represent and warrant that you own or have the necessary rights to submit such content and that it does not violate any laws or third-party rights.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping times, or availability.
We reserve the right to correct such errors and to update or cancel orders if any information is inaccurate, even after an order has been submitted.
SECTION 13 - PROHIBITED USES
You agree not to use the Services for any unlawful or unauthorized purpose, including but not limited to violating applicable laws, infringing intellectual property rights, distributing harmful code, or engaging in fraudulent activities.
We reserve the right to suspend or terminate access to the Services if these Terms are violated.
SECTION 14 - TERMINATION
We may terminate your access to the Services at any time without notice if we determine that you have violated these Terms.
Certain provisions of these Terms will survive termination, including those related to intellectual property, liability, and indemnification.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied.
We do not guarantee that your use of the Services will be uninterrupted, secure, or error-free.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Purfloo shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or any products purchased.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Purfloo and its affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 19 - ENTIRE AGREEMENT
These Terms, together with any policies posted on the website, constitute the entire agreement between you and Purfloo.
SECTION 20 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights at any time.
SECTION 21 - GOVERNING LAW
These Terms shall be governed by the laws applicable in the jurisdiction where Purfloo operates.
SECTION 22 - HEADINGS
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date.
Your continued use of the Services constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Email: clients@purfloo.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM
We aim to respond within 24 hours (business days).