Shipping policy

At Purfloo, we are committed to providing a reliable and transparent shipping experience for all customers in the United States. Our goal is to ensure that you receive your order safely and on time, with clear expectations throughout the delivery process.

We currently ship to U.S. addresses only. We do not offer international shipping at this time.

 

Order Processing & Delivery Times

Below are the estimated delivery times for all packages:

  • Order Cutoff Time: Orders placed before 5:00 PM Eastern Time (ET) are processed on the same business day.
    Orders placed after the cutoff time will be processed on the next business day.

  • Order Handling Time: 1 to 3 business days (Monday to Friday)
    During this time, your order is prepared, packed, and handed off to the carrier.

  • Transit Time: After dispatch, estimated delivery within 5 to 10 business days (Monday to Friday), depending on your location.

  • Estimated Delivery Window: 6 to 13 business days total (handling time + transit time)

Please note that these timeframes are estimates and may vary during peak seasons or due to unexpected carrier delays.

 

Shipping Costs

Free Shipping: All orders shipped within the United States qualify for free standard shipping. No minimum purchase is required.

 

Carrier Services

We work with trusted U.S. carriers to deliver your order safely and efficiently, including:

  • USPS

  • UPS

  • FedEx

  • DHL eCommerce (some regions)

A specific carrier may be selected based on delivery location and package size.

 

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and tracking link.

You can track your package at any time on our Track Your Order page or directly through the carrier’s website.

 

Missing Items or Incorrect Deliveries

If your package arrives but an item is missing, incorrect, or damaged, please notify us within 7 days of delivery with the following:

  • Your order number

  • A description of the issue

  • A photo of the package and any items received (if applicable)

We will investigate and provide a solution, which may include sending a replacement or issuing a refund, depending on the situation.

 

Delivery Issues

If you experience delays, tracking problems, or believe your package may be lost, please contact our customer support team as soon as possible:

Email: clients@purfloo.com

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (ET)

We respond to all emails within 24 hours (Mon–Fri).
Weekend messages will be answered on the next business day.