FAQ

Find answers to common questions

How can I contact customer support? +

You can reach our support team anytime by emailing us at:

clients@purfloo.com

We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.

Where do you ship? +

We currently ship exclusively within the United States.

We do not offer international shipping at this time.

Do you charge for shipping? +

We offer free standard shipping on all U.S. orders.

No hidden fees. No surprises at checkout.

How long does shipping take? +

Below are our estimated delivery times:

Order processing time: 1–3 business days (Monday–Friday)

Transit time: 5–10 business days (Monday–Friday)

Estimated total delivery time: 6–13 business days

Orders placed after 5:00 PM (GMT-5) will be processed the next business day.

Please note that during peak seasons or holidays, delivery times may vary slightly.

For full details, please review our Shipping Policy.

How can I track my order? +

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can also track your order anytime through our Track My Order page.

If you have any issues locating your tracking information, contact us at clients@purfloo.com

My order hasn’t arrived yet. What should I do? +

In most cases, orders arrive within the estimated timeframe.

If your order has not arrived within 3 business days after the expected delivery window, please contact us at:

clients@purfloo.com

We’ll investigate and assist you promptly.

Is my payment information secure? +

Your security is extremely important to us.

All transactions are encrypted using advanced SSL technology to protect your personal and payment information. We do not store your credit card details on our servers.

Our website complies with industry-standard security protocols.

What payment methods do you accept? +

We accept:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment options may vary slightly depending on your device or region.

What is your return policy? +

We offer a 30-day return policy from the date your order is delivered.

If you’re not completely satisfied, please contact us within 30 days to request a return.

For full details, please review our Return & Refund Policy.

Are your products safe? +

We carefully select products that meet quality and safety standards.

If you have specific product-related questions, feel free to contact us before purchasing — we’re happy to help.

Dog Lead with Anti-Wrap Design & LED Light | for Walking Two Dogs Safely 2